Shipping & Returns

At VirtualVibe, we are committed to providing a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. Our Shipping & Returns policy is designed to be straightforward and transparent, ensuring you feel confident and satisfied with every purchase.

Shipping Policy

Processing Time: Once you place an order, our team works diligently to process it within 1-2 business days. During peak seasons or holidays, processing times may be slightly extended. Rest assured, we strive to dispatch your order as swiftly as possible.

Shipping Methods and Times: We offer various shipping options to cater to your needs. Standard shipping typically takes 3-7 business days, while expedited shipping options are available for those who need their products sooner. You can select your preferred shipping method at checkout.

Shipping Costs: Shipping costs are calculated based on the weight of your order and the delivery location. We regularly offer promotions and discounts on shipping, so keep an eye out for special deals. Orders over a certain amount may qualify for free shipping, providing added value for our loyal customers.

International Shipping: We are proud to ship our health and beauty products worldwide. International shipping times and costs vary depending on the destination. Please note that customs fees and import duties are the responsibility of the customer.

Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your package’s journey and estimate its arrival date. If you encounter any issues with tracking, our customer service team is always here to help.

Returns Policy

Our Promise: At VirtualVibe, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free return policy to ensure you can shop with confidence.

Return Eligibility: Products must be returned within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as when you received them. For hygiene reasons, certain items like opened skincare or makeup products may not be eligible for return unless they are defective or damaged.

Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back. Please note that return shipping costs are the responsibility of the customer unless the item was received in a damaged or defective condition.

Refunds: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund to your account.

Exchanges: If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item. This ensures that you receive your replacement quickly and efficiently.

Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and cover any associated shipping costs.

Contact Us

Our dedicated customer service team is here to assist you with any questions or concerns regarding shipping and returns. You can reach us via email, phone, or live chat, and we will respond promptly to ensure your experience with VirtualVibe is nothing short of excellent.

Thank you for choosing VirtualVibe. We value your trust and strive to provide the best possible service with every order.